- Time of issue:2019-05-15 00:00:00
1. Service Principle:
Let customers rest assured, peaceful-minded, comfortable, and warm hearted.
2. The service commitment:
All-weather and whole process satisfactory services are provided.
⊙ Pre-sale and in-sale service
Technical consulting, system design, cost analysis and guidance of use are provided for customers.
⊙After-sales service (0 +1 +2 +3 +4)
Zero distance——set up authorized service network in the sales area to provide conveniently and promptly service;
One call——the service personnel solve the problem within two hours after receiving the call;
Two winters——free maintenance of two heating seasons are provided;
Three level systems——Corporate Services Department, local dealer service centers and authorized service network in each sales region;
Four-in- one system——sales, service, spare parts supply, technical training.
To establish computer networking for users’files and carry out follow-up service;
To carry out annual charges or pay-per-service after warranty period expired to ensure lifetime maintenance.
3. The Chinese People's Property Insurance Company underwrites product liability insurance.
4. Unified national service hotline:400-636-1138
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