Service Policy
I. Service Purpose
Let users feel at ease, worry-free, comfortable and warm.
Second, service commitment
All-weather, whole-process satisfactory service.
⊙Pre-sale and in-sale service
Provide technical consultation, system design, cost analysis and usage guidance for developers and users.
⊙After-sale service (0+1+2+3+4)
Zero distance——Establish a special maintenance service point in the sales area, and the after-sales service is convenient and timely;
A phone call——received the call, and the service personnel arrived at the scene to troubleshoot within 2 hours;
Two winters——free maintenance for two heating seasons;
Three-level system - company service department, local agent service centers, special maintenance points in each sales area;
Four in one - sales, service, spare parts supply, technical training.
⊙Lifetime service
Establish a computer network user file and implement tracking service;
Outside the warranty period, the annual subscription or charging service is still implemented to ensure life-long maintenance.
3. The People's Insurance Company of China shall undertake the product liability insurance.
4. National unified service hotline: 400-636-1138
CONTACT US
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North Factory Address: No.86 Ji Xin west Road, Jizhou City, Hebei Province
TEL: 0086-318-8627619
FAX: 0086-318-5251976
E-mail: cfgn2013@aliyun.com
Focus on us
© Hebei Guosen Heating Equipment Co., Ltd.